If someone calls up to report that they have a virus on their machine what is the first thing you wo

a : Update their antivirus software and make sure it was working correctly

b : Shut down the PC %26 Remove it from the network

c : Leave the PC as it is and say you will have someone come down and take a look

d: Tell the user to reboot their PC and it should be fine

Anyone knows the answer?

If someone calls up to report that they have a virus on their machine what is the first thing you would infor?aurora

I would say leave the PC as it is (don't shut it off), remove it from the network, and have someone come down to take a look at it, download any antivirus updates, scan the system and backup any data that is needed incase the virus corrupts your hard drive on a restart,etc...

If someone calls up to report that they have a virus on their machine what is the first thing you would infor?download

Update and run their anti virus program. Also have them run a couple of spyware scans since some spyware may make some users believe they have a virus. Have them run a online scan which will eliminate if there anti-virus is working.

Superantispyware and spybot run in safe mode would be a good start I feel.
If someone called me with that exact question, I would answer:

e : My fee for removing malware starts at $75 (and up).

I love computer illiterate people :-)
Before suggesting anything I would ask why they think they have a virus, for one. It's entirely plausible that they're mistaken. Until there's some kind of rationale, a suggestion is preumptuous.
Update their antivirus software and make sure it was working correctly

wdw

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